To ensure the absolute best results and protect the investment in your new hair, please review our salon policies regarding extension maintenance, refunds, and aftercare prior to booking.

By booking an extension appointment with LB Extensions, you explicitly agree to the following terms:

All Sales Are Final (Strict No-Refund Policy)

• No Refunds: All extension services and hair purchases are final. LB Extensions does not offer full or partial refunds under any circumstances. Once hair packages are opened, altered, or fitted to your head, the hair cannot be returned or refunded.

• Dissatisfaction: If you decide you no longer want to keep your extensions after they are installed, you remain 100% responsible for the total payment of the services rendered.

• Style Changes: Any requests to alter the style, length, color, or look after your application is completed will be treated as a brand-new service and charged at standard rates.

Client Neglect Voids Salon Liability

• Aftercare Accountability: Hair extensions are highly sensitive and require intense, specific daily care that differs fundamentally from natural hair. LB Extensions is strictly not responsible for damage caused by client neglect, improper at-home maintenance, or lifestyle factors.

• Issues Not Eligible for Refunds: Tangling, severe matting, shedding, slipping, or breakage caused by improper washing, rough brushing, sleeping on wet hair, swimming, or using non-approved hair products will not qualify for a refund or free repair under any circumstances.

• Rough brushing or pulling can rip extensions out by the roots, damaging your natural hair. Post-appointment hair health is entirely the client's responsibility.

7-Day Adjustment Window

• We stand by our application craftsmanship! If an extension slips or feels loose within the first seven (7) days of your installation, please contact us immediately for a complimentary adjustment.

• Any repair or adjustment requests reported after the initial 7 days will be considered standard maintenance and will incur normal service fees.

• Extension removal is a separate technical service and is never included in the original installation price.

Daily Maintenance Requirements

By completing your booking, you confirm you understand and will strictly adhere to the following daily care routine:

• Brushing: Use only an extension-safe loop or detangling brush. Brush gently from ends to roots while holding the top of the extensions to prevent pulling.

• Sleeping: NEVER sleep on wet extensions. This causes permanent, severe matting. Hair must be completely dry and secured in a loose braid or low ponytail at night (ideally using a silk/satin pillowcase or bonnet).

• Products: Use only sulfate-free, extension-safe shampoos and conditioners. Keep heavy conditioners, oils, and styling products strictly away from the attachment bonds or tape to prevent slipping.

• Heat & Lifestyle: Keep hot tools away from bonds/adhesives. When swimming or sweating heavily, protect the hair with clean water and leave-in conditioner beforehand, and wash it immediately afterward.

Allergic Reactions & Liability Acknowledgement

LB Extensions uses high-quality professional products and adhesives. However, in the rare event of an allergic reaction, scalp irritation, or sensitivity, LB Extensions and its technicians cannot be held at fault or legally liable.